By accessing the platform ‘MilkRide’ (referred to as “Website,” “Platform,” or “Application”), which is developed and managed by Webcreta Technologies Pvt. Ltd., with its registered office at 505, Rudram Icon, near Silver Oak Engineering College, Gota, Ahmedabad, Gujarat, India, you agree to be legally bound by the following terms and conditions.

Before using the platform, please read all the terms and conditions (“Terms”) and the Privacy Policy. You must be at least 18 years old to use our platform. If you are under 18, you should register with the credentials of a parent or legal guardian. The platform may randomly verify age but is not responsible for doing so.

“We,” “our,” and “us” refer to the company, while “you,” “user,” and “your” refer to anyone who accesses and uses the platform.

It is advised to regularly check this page for updates to the Terms and Conditions. The company reserves the right to modify the Terms at any time without notice. Continued use of the platform implies acceptance of any changes. If you disagree with the Terms or any updates, please stop using the platform immediately.

PART A: GENERAL TERMS AND CONDITIONS OF USE
These Terms and Conditions serve as an electronic record under India’s Information Technology Act, 2000, and do not require a physical or digital signature. They comply with the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.

Before using this platform, you must review and agree to all the terms, including the General, Special, and Additional Terms and the Privacy Policy. By using the platform, you confirm your acceptance of these terms.

If you disagree with any part of the terms, please discontinue using the platform immediately. In case of any conflict between documents, these Terms will take precedence.

A. GENERAL
If any part of this Agreement is deemed invalid or unenforceable, the courts in Ahmedabad will have jurisdiction, and the remaining terms will still be in effect. Headings in this Agreement are for reference only and do not affect the interpretation. The company’s decision not to act on a breach does not waive its right to act on subsequent breaches. This Agreement is the entire agreement between you and the company regarding the platform and services.

B. DESCRIPTION OF SERVICES/PURPOSE
MilkRide offers online ordering and delivery solutions. Features and platforms will be provided according to your selected plan, with additional functionalities treated as custom requests.

Supported platforms include:

Customer App: iOS, Android, Web
Delivery App: Android
Merchant Dashboard: Web

To integrate our solution, you need to provide:

Apple Developer Account
Play Store Account
Google Console Account
Payment Gateway Details
SMTP Details for Email
Domain
Branding Preferences

The content hosted on the platform is licensed, not sold. Additional terms may be introduced by the company as needed. The platform may only be used on supported devices, and you may need to download specific software. This software is governed by an end-user license agreement.

C. REGISTRATION
Registration requires creating a user ID. You are responsible for the accuracy of the information provided. The company may contact you to discuss your interest in products and services and may share your details with partners and affiliates. You consent to receive communications from the company via email, SMS, or other means.

D. USER ACCOUNT, PASSWORD, AND SECURITY
You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. If you provide inaccurate information, the company may suspend or terminate your access.

E. PROPRIETARY RIGHTS
The company retains all rights to the platform and services, including intellectual property. You may not copy, modify, or distribute any part of the platform without permission. Trademarks, logos, and service marks are the company’s property, and you cannot use them without authorization.

F. LICENSE AND PLATFORM ACCESS
The Company grants you a limited license to use the platform for commercial purposes only. Unauthorized use will terminate your license and may result in charges.

By using the platform, you agree not to:

Use it for unauthorized purposes.
Engage in fraudulent activities.
Access or copy content using automated means.
Violate any restrictions or cause undue strain on the company’s infrastructure.
Post or transmit harmful or illegal content.

G. YOUR ACCOUNT
You warrant that you are legally capable of entering into this agreement. You must provide accurate information and will use the platform for legitimate purposes only. The company reserves the right to deny access for any reason.

H. OUR PARTNERS & CONSENT
The company does not endorse third-party products displayed on the platform. Your interactions with third parties are at your own risk, and the company is not liable for any resulting damages.

J. SUBMITTED CONTENT
The company does not claim ownership of the content you submit but may use it as part of the services. You must ensure that you have the rights to any content you provide and indemnify the company against any liabilities.

K. LIMITATION OF LIABILITY
The company and its affiliates are not liable for any direct or indirect damages resulting from the use of the platform. The company’s liability will not exceed the amount paid by the user to the company.

L. INDEMNITY
You agree to indemnify and hold harmless the company and its affiliates from any claims arising from your use of the platform.

M. ELECTRONIC COMMUNICATION
By using the platform, you consent to receive electronic communications from the company. These communications satisfy any legal requirements for written communication.

N. BLOGS
The company may post blogs for informational purposes. The content does not constitute legal or professional advice, and the company is not responsible for any actions taken based on blog content.

O. SUBSCRIPTION TERMS & PAYMENT
Subscriptions begin when the app goes live and may automatically renew unless canceled. Setup and subscription fees are non-refundable except as required by law. The company reserves the right to modify subscription terms and pricing.

• The subscription period begins once the apps are live on the Apple Store and Playstore. For websites, it starts as soon as you subscribe to our service. Subscriptions may automatically renew unless canceled before the renewal date.
• We may adjust subscription terms, including pricing, with reasonable notice to subscribers. Subscriptions are non-transferable and cannot be assigned to another person or entity without prior written approval.
• Payments must be made through the approved methods listed on our website. If payment is not received, we reserve the right to suspend or terminate access until payment is made.
• Setup fees are non-refundable, except in cases of error, which must be reported within 48 hours. Subscription fees are also non-refundable, unless required by law or specifically stated otherwise.
• Subscribers are responsible for any taxes or additional charges, which will be clearly communicated during the subscription process. If your account becomes delinquent, we may suspend or terminate access until full payment is received.
• If the invoice is not paid before the due date, an interest of 2% monthly will be applied to the outstanding balance.
• The field app will stop working if invoice payment is due in more than 10 days.
• We reserve the right to update these subscription terms and payment policies at any time.

P. LINKS AND BROWSER EXTENSION
The company is not responsible for third-party links or content. Accessing such content is at your own risk.

Q. ACCESS TO PASSWORD-PROTECTED AREAS
Access to secure areas of the platform is restricted to authorized users. Unauthorized access may result in legal action.

R. MODIFICATION AND NOTIFICATION OF CHANGES
The company reserves the right to modify the platform, services, and related policies at any time. Continued use of the platform signifies acceptance of any changes.

S. SURVIVAL OF TERMS AFTER AGREEMENT ENDS
Provisions that impose ongoing obligations will survive the termination of this Agreement.

T. YOUR TELEPHONE CALLS
Customer service calls may be recorded for training purposes. You must comply with all regulations regarding telephone communications.

U. FEEDBACK
The company welcomes feedback but assumes no liability for unsolicited ideas. All rights to submitted materials become the company’s property.

V. ADDITIONAL TERMS AND CONDITIONS
Specific sections of the platform may have additional terms, which will take precedence in case of a conflict with the general terms.

CONFIDENTIALITY
All information shared by users is considered confidential and protected by appropriate measures. Users are also responsible for protecting confidential information shared with them.

INDEMNITY
Any breach of these special terms may result in the company recovering all losses incurred.

DISPUTE RESOLUTION
Disputes will be settled amicably or through arbitration in Ahmedabad. The courts in Ahmedabad will have exclusive jurisdiction.

WARRANTIES
The company may discontinue services at any time and exclude all implied warranties. The platform is provided “as is,” and the company is not liable for any damages resulting from its use.

TERMINATION
The company may restrict, suspend, or terminate access to the platform at its discretion.

FORCE MAJEURE
Neither party is liable for failure to perform due to events beyond their control, such as natural disasters or war.

ACCEPTANCE
By agreeing to these Terms, you confirm that you understand and accept all provisions. Any breach may result in legal action.

VERSION 1.0
Date : 24th JUNE 2024